1. About Us

European BioLabs (“we”, “us”, “our”) operates the website europeanbiolabs.com. We are a research chemical supplier providing synthetic peptide compounds exclusively for scientific and laboratory research purposes.

For any queries relating to these Terms, please contact us at: hello@europeanbiolabs.com

2. Research Use Only — Strictly Enforced

All products sold by European BioLabs are supplied strictly for in vitro laboratory research and scientific study only. By placing an order, you explicitly confirm and warrant that:

• You are purchasing for legitimate scientific, laboratory, or academic research purposes only
• You are a qualified researcher, scientist, laboratory professional, or student operating under appropriate supervision
• You will not use, administer, or supply any product for human or animal consumption, therapeutic use, diagnostic use, or any clinical application whatsoever
• You understand that our products are not approved medicines, food supplements, cosmetics, or veterinary products under any applicable law
• You will handle all products in accordance with applicable laboratory safety standards, COSHH regulations, and all relevant local, national, and international laws
• You are aged 18 years or older and legally permitted to purchase research chemicals in your jurisdiction

Any order placed with evidence of intended human or animal use will be cancelled immediately. European BioLabs reserves the right to refuse any order at its sole discretion without providing a reason.

3. Eligibility and Account Responsibility

To place an order, you must be at least 18 years of age. By completing a purchase, you confirm that you meet this requirement. European BioLabs is not liable for any misrepresentation of age or professional status at checkout.

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You must notify us immediately of any unauthorised use of your account.

4. Product Information and Accuracy

We make every reasonable effort to ensure that product descriptions, specifications, purity data, and pricing are accurate at the time of publication. However, we do not warrant that product descriptions or other content on this website is error-free, complete, or current.

Certificates of Analysis (CoAs) are issued per batch by our independent testing laboratory. Results are batch-specific and may vary between production runs. CoAs are provided for transparency and do not constitute a guarantee of fitness for any specific research application.

Product images are for illustrative purposes only. Actual products may differ in appearance from images shown.

5. Pricing and Payment

All prices are displayed in your selected currency (EUR, GBP, or USD) and are inclusive of any applicable taxes where required by law. We reserve the right to change prices at any time without prior notice. The price applicable to your order is the price displayed at the time you place your order.

We accept the following payment methods: credit and debit card (via Stripe), Pay by Bank (open banking), SEPA bank transfer, and cryptocurrency (Bitcoin, Ethereum, USDT). Payment must be received in full before your order is dispatched.

If payment cannot be processed or is reversed for any reason, European BioLabs reserves the right to cancel your order and pursue recovery of any outstanding amounts.

In the event of a pricing error on our website, we reserve the right to cancel any order placed at the incorrect price, even after confirmation has been sent. In such cases, a full refund will be issued.

6. Order Acceptance and Formation of Contract

Submitting an order constitutes an offer to purchase. A binding contract is formed only when we send you an order confirmation email and your payment has been successfully processed. We reserve the right to decline any order for any reason including but not limited to stock unavailability, suspected misuse, payment failure, or concerns about compliance with these Terms.

Order confirmations sent by automated email do not constitute acceptance. We reserve the right to cancel confirmed orders where we discover an error in pricing, product availability, or where we have reasonable grounds to suspect misuse of our products.

7. Shipping, Delivery, and Risk

Orders are processed and dispatched within 48 hours of confirmed payment on business days (Monday to Friday, excluding public holidays). Delivery typically takes 6–9 business days depending on your location and local customs processing.

Free shipping is applied automatically on all qualifying orders over €180 (as applicable to your currency). Orders below this threshold are subject to a shipping fee calculated at checkout.

Risk of loss and damage passes to you upon delivery of your order to the address provided at checkout. It is your responsibility to provide an accurate and complete delivery address. We are not liable for non-delivery or delayed delivery resulting from an incorrect address being provided.

International customers are solely responsible for ensuring that the import of research peptides is permitted in their country and for paying any applicable import duties, taxes, or customs fees. European BioLabs cannot be held liable for orders seized or delayed by customs authorities.

If a parcel is returned to us due to failed delivery or refusal, we reserve the right to deduct return shipping costs from any applicable refund.

8. Returns, Refunds, and Cancellations

Due to the nature of research peptides and the requirement to maintain product integrity throughout the supply chain, we are unable to accept returns once products have been dispatched.

Exceptions may be considered in the following circumstances only:

• Your order arrived damaged in transit (evidence required within 48 hours of delivery)
• You received an incorrect product (evidence required within 48 hours of delivery)
• Your order did not arrive within 20 business days of the expected delivery window

To request a resolution under any of the above circumstances, you must contact us at hello@europeanbiolabs.com with your order number, a description of the issue, and photographic evidence where applicable. We will assess each case individually and reserve the right to offer a replacement, store credit, or partial refund at our discretion.

Orders may be cancelled prior to dispatch by contacting us immediately. Once an order has been dispatched, it cannot be cancelled.

Nothing in this clause affects your statutory rights under applicable consumer protection legislation where such rights cannot be lawfully excluded.

9. Disclaimer of Warranties

All products are sold “as is” for research purposes only. European BioLabs makes no representations or warranties, express or implied, regarding the suitability of any product for any particular research application, or that results obtained in research settings will be reproducible or achieve any particular outcome.

We do not warrant that the website will be uninterrupted, error-free, or free from viruses or other harmful components. Access to the website is provided on an “as available” basis.

10. Limitation of Liability

To the fullest extent permitted by applicable law, European BioLabs, its directors, employees, agents, and suppliers shall not be liable for:

• Any loss or damage arising from the misuse, improper handling, or use outside of controlled laboratory settings of any product
• Any indirect, incidental, special, consequential, or punitive damages arising from your use of our products or website
• Any loss of data, profits, revenue, goodwill, or business opportunities
• Any harm to persons or property arising from use of our products outside their intended research application
• Delays or failures in delivery caused by circumstances beyond our reasonable control including but not limited to customs delays, carrier failures, natural disasters, or governmental actions

Where liability cannot be excluded by law, our total aggregate liability to you shall not exceed the amount paid by you for the order giving rise to the claim.

11. Indemnification

You agree to indemnify, defend, and hold harmless European BioLabs and its affiliates, officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, costs, or expenses (including reasonable legal fees) arising out of or in connection with:

• Your breach of these Terms and Conditions
• Your misuse or unlawful use of any product purchased from us
• Any misrepresentation made by you in connection with your purchase
• Your violation of any applicable law or regulation

12. Intellectual Property

All content on this website including but not limited to text, images, graphics, logos, product descriptions, and code is the property of European BioLabs or its licensors and is protected by applicable intellectual property laws. You may not reproduce, distribute, modify, or create derivative works of any content without our express prior written consent.

13. Data Protection and GDPR Compliance

European BioLabs is committed to protecting your personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the EU General Data Protection Regulation (EU GDPR 2016/679), and the Data Protection Act 2018 where applicable.

13.1 Data We Collect

We collect and process the following categories of personal data:

• Identity data: name, date of birth (where collected)
• Contact data: email address, postal address, phone number
• Transaction data: details of orders placed, payment method used, order amounts
• Technical data: IP address, browser type, device identifiers, cookies
• Marketing data: preferences for receiving communications from us

13.2 Lawful Basis for Processing

We process your personal data on the following lawful bases:

• Contract performance: to fulfil your order, manage your account, and provide customer support
• Legal obligation: to comply with applicable laws including tax, anti-money laundering, and consumer protection regulations
• Legitimate interests: to improve our website, prevent fraud, and maintain business records
• Consent: for marketing communications, where you have opted in (you may withdraw consent at any time)

13.3 Your Rights Under GDPR

As a data subject, you have the following rights:

• Right of access: to request a copy of the personal data we hold about you
• Right to rectification: to request correction of inaccurate or incomplete data
• Right to erasure: to request deletion of your personal data where there is no lawful reason for continued processing
• Right to restrict processing: to request that we limit how we use your data in certain circumstances
• Right to data portability: to receive your personal data in a structured, machine-readable format
• Right to object: to object to processing based on legitimate interests or for direct marketing purposes
• Right to withdraw consent: where processing is based on consent, to withdraw that consent at any time without affecting the lawfulness of prior processing

To exercise any of the above rights, please contact us at hello@europeanbiolabs.com. We will respond within 30 days. You also have the right to lodge a complaint with your national data protection supervisory authority.

13.4 Data Retention

We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by law. Order records are typically retained for 7 years in accordance with accounting and tax obligations. Marketing data is retained until you unsubscribe or withdraw consent.

13.5 Third Party Data Processors

We share your data with trusted third parties only where necessary to fulfil your order or operate our business, including payment processors, shipping providers, and email service providers. All third party processors are bound by data processing agreements and are required to handle your data securely and in accordance with applicable data protection law.

We do not sell your personal data to any third party.

13.6 International Data Transfers

Where your personal data is transferred outside the UK or EEA, we ensure that appropriate safeguards are in place, including Standard Contractual Clauses or adequacy decisions recognised by the relevant data protection authority.

13.7 Cookies

We use cookies and similar tracking technologies on our website. By using our website, you consent to our use of cookies in accordance with our Cookie Policy. You may withdraw consent or manage cookie preferences at any time through your browser settings or our cookie consent tool.

14. Consumer Rights (EU and UK)

If you are a consumer based in the European Union, you may be entitled to a statutory right of withdrawal under EU Directive 2011/83/EU (Consumer Rights Directive) within 14 days of receiving your order, unless an exception applies. However, the right of withdrawal does not apply to goods that are liable to deteriorate rapidly, are sealed for health or hygiene reasons and have been unsealed after delivery, or are custom-made.

Due to the nature of research peptides, which are perishable, require controlled storage, and are sealed for hygiene and integrity purposes, the statutory right of withdrawal may not apply to orders placed with us. We will assess each case individually and comply with applicable consumer law.

If you are a consumer in the United Kingdom, your statutory rights under the Consumer Rights Act 2015 are not affected by these Terms.

Nothing in these Terms is intended to limit or exclude any rights you have under mandatory consumer protection legislation applicable in your country of residence which cannot lawfully be excluded.

15. Regulatory Compliance

You are solely responsible for ensuring that the purchase, import, possession, and use of any product ordered from European BioLabs is lawful in your jurisdiction. Laws governing research chemicals vary significantly between countries and regions. We make no representation that any product is legal for purchase or use in your location.

European BioLabs complies with applicable regulations in the jurisdictions in which we operate. We reserve the right to refuse or cancel orders to any destination where we have reason to believe legal issues may arise.

16. Prohibited Uses

You may not use our website or products for any of the following purposes:

• Human or animal consumption or administration in any form
• The manufacture of controlled substances or illegal drugs
• Any purpose that violates applicable local, national, or international law
• Resale to end consumers for personal use
• Any fraudulent, deceptive, or misleading activity
• Accessing or attempting to access areas of our website or systems you are not authorised to access

17. Website Use and Acceptable Conduct

You agree not to engage in any conduct that could damage, disable, or impair the functionality of our website, or interfere with any other user’s access to the website. You must not introduce any malicious code, scripts, or automated tools to scrape or harvest data from our website without our express written consent.

Links to third party websites on our website are provided for convenience only. We do not endorse, control, or accept any responsibility for the content, privacy practices, or terms of any third party website.

18. Changes to These Terms

European BioLabs reserves the right to update or amend these Terms at any time. Changes will be effective immediately upon publication on this page. The “last updated” date at the top of this page will be revised accordingly. Your continued use of our website or placement of an order following any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

19. Severability

If any provision of these Terms is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, or severed from these Terms if modification is not possible. The remaining provisions shall continue in full force and effect.

20. Entire Agreement

These Terms and Conditions, together with our Privacy Policy and Shipping Policy, constitute the entire agreement between you and European BioLabs with respect to your use of this website and the purchase of our products. They supersede all prior agreements, representations, or understandings, whether written or oral.

21. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the EU, without regard to its conflict of law provisions. However, where mandatory consumer protection laws of your country of residence provide greater protections, those protections will apply.

In the event of any dispute arising from or in connection with these Terms or your use of our website, we encourage you to contact us in the first instance at hello@europeanbiolabs.com so that we may attempt to resolve the matter informally. If a resolution cannot be reached, disputes may be referred to the courts of competent jurisdiction.

For EU-based consumers, you also have the right to submit a complaint to the EU Online Dispute Resolution platform at ec.europa.eu/consumers/odr.

22. Contact Us

If you have any questions, concerns, or requests regarding these Terms and Conditions or your data, please contact us:

Email: hello@europeanbiolabs.com
Website: europeanbiolabs.com
Response time: We aim to respond to all enquiries within 2 business days.